Shipping Information

• How long does shipping take?
  Shipping times vary depending on your location. Please refer to our Shipping Policy for estimated delivery timelines by route. Once your order has been dispatched, you will receive tracking details via email. Estimated delivery times begin from the dispatch date and may be subject to delays caused by customs processing or courier services.
  
  
• How can I track my order?
  Once your order is shipped, you’ll receive a tracking number to monitor its progress. You can also use the tracking facility on our website.
  
• What if my package is delayed?
  If your order doesn’t arrive within the estimated timeframe, please contact our support team for assistance.
  
• What countries do you ship to?
  We ship to all countries worldwide.
  
• What if my package gets lost?
  In the rare event of a lost package, contact us for a replacement or refund.
  
• Can I cancel my order?
  Orders can be canceled within 24 hours of purchase. After this period, cancellation may not be possible if the order has already shipped.
  
• Can I change my delivery address after ordering?
  Address changes are only possible within 24 hours of placing your order. After that, changes may not be guaranteed.
  

Exchanges & Returns:

• See related policy

How it Works:

The lounger is designed to be simple and supportive to use. Just place it on a flat, stable floor surface and gently sit your little one inside. The sturdy, well-balanced base combined with supportive plush sides, helps promote an upright and steady seated position as your baby practices early sitting skills.

It is ideal for playtime, early learning, and providing a comfortable space for your baby to explore their surroundings.

Intended Use & Parental Responsibility:

This lounger is intended for early sitters (typically 3–8 months, child dependent). It is the responsibility of the purchaser or caregiver to ensure that their little one is developmentally ready and suitably sized for the product before use. While we provide general age guidance, we are not able to assess individual babies’ strength, size, coordination, or activity levels.

If a child is particularly strong, larger for their age, very active, or prone to throwing themselves about, this can naturally impact stability and may mean the product is no longer suitable for their stage of development.

Important Safety Guidance:

• Always use on a flat, stable floor surface — never on elevated areas.
• Never leave a baby unattended while using the lounger. Adult supervision is required at all times.
• Discontinue use if the product no longer feels appropriate for your child’s size, strength, or activity level.

Your child’s safety is our priority, and following these guidelines will help ensure the safest and most supportive experience.

• What age range is this baby lounger suitable for?
  Our baby lounger is designed for babies approximately 3–8 months old who are beginning to sit upright but are not yet fully stable on their own. It provides gentle support during the early sitting stage and should only be used under adult supervision. See our section on 'How it Works' for further safety info
  
• Is the baby lounger safe for my baby to use unsupervised? No - infant loungers and support seats should always be used with adult supervision while your baby is awake and alert. They are not intended for unattended use or sleep, which should only happen in a safe sleep environment like a crib or bassinet
• What is the outer material made from? Our lounger is covered with plush PVC material, which complies with relevant safety standards (including CPSC/ASTM/CE). That means it has been tested to meet strict requirements for use in children’s products.
• Can my baby sleep in the lounger?
  This lounger is designed for awake, supervised use and is not intended for sleep. For your baby’s comfort and safety, we recommend moving them to a flat, firm sleep surface,such as a crib or bassinet for naps and overnight sleep.