Shipping Information

• How long does shipping take?
  Shipping times vary depending on your location. Please refer to our Shipping Policy for estimated delivery timelines by route. Once your order has been dispatched, you will receive tracking details via email. Estimated delivery times begin from the dispatch date and may be subject to delays caused by customs processing or courier services.
  
  
• How can I track my order?
  Once your order is shipped, you’ll receive a tracking number to monitor its progress. You can also use the tracking facility on our website.
  
• What if my package is delayed?
  If your order doesn’t arrive within the estimated timeframe, please contact our support team for assistance.
  
• What countries do you ship to?
  We ship internationaly. To all locations across the UK, as well as US, Canada, Australia & New Zealand from our global warehouses.
  
• What if my package gets lost?
  In the rare event of a lost package, contact us for a replacement or refund.
  
• Can I cancel my order?
  Orders can be canceled within 24 hours of purchase. After this period, cancellation may not be possible if the order has already shipped.
  
• Can I change my delivery address after ordering?
  Address changes are only possible within 24 hours of placing your order. After that, changes may not be guaranteed.
  

Exchanges & Returns:

• See related policy

Our Movexas includes a removable cover, simply remove it and machine wash on a gentle cycle, then air dry completely before reassembling.

Our Movexas has a fixed cover, do not machine wash the lounger. Spot clean only using mild detergent and allow it to air dry fully.

• Do not use bleach, harsh detergents, or fabric softenerns.
• Air dry the cover completely before reassembling.
• Do not tumble dry or expose to direct heat or sunlight.

How it Works:

The Movexas is designed to provide a soft, supportive space for supervised awake time. Simply place it on a flat, firm, stable surface and gently lay your little one inside. The cushioned base and raised, padded sides create a cosy, nest-like environment that can be used for bonding, lounging, tummy time, playtime, and everyday moments. Its lightweight, portable design also makes it easy to move around the home as needed.

Intended Use & Parental Responsibility:

This Movexas is intended for newborns and young babies during supervised awake time only (typically from birth until your baby begins rolling over, pushing up independently, or becomes more mobile). It is the responsibility of the purchaser or caregiver to determine whether their baby is developmentally suited for the product at each stage of use. Every baby develops differently, and factors such as size, strength, coordination, and activity level can affect whether the lounger remains appropriate. Once your baby shows signs of rolling, pushing up, or increased mobility, discontinue use immediately.

Important Safety Guidance:

Always use on a flat, firm, stable surface only. Never place the lounger on beds, sofas, countertops, or any elevated surface.

This product is for supervised awake time only and is not intended for sleep, overnight sleep, or unsupervised use.
- It's not advised to place the Movexas inside a crib, bassinet, or playpen.
- Do not carry your baby while they are inside the Movexas.
- Keep the sleep space clear of loose blankets, pillows, or additional padding.
- Adult supervision is required at all times.

Your child’s safety is our priority, and following these guidelines will help create the safest, most supportive experience possible.

• What age is the Movexas suitable for?
  The Movexas is generally marketed for newborns from birth and can typically be used until around 6–8 months, or until your baby begins rolling over, pushing up independently, or becomes more mobile. Discontinue use once your child reaches these developmental milestones
• Is the lounger safe for sleep?
  No — the Movexas is intended for supervised awake time only. It should not be used for overnight sleep, naps, or unsupervised sleep. Always follow safe sleep guidelines and move your baby to an approved sleep surface for sleep.
  
  
• What can the Movexas be used for?
  It is designed for bonding, lounging, tummy time, playtime, and supervised everyday moments where your baby can relax in a supportive environment.
• Is it portable?
  Yes — lightweight, portable design is a major selling point, intended to make it easy to move around the home.
• What size is the lounger?
  The lounger measures approximately 75cm long x 45cm wide x 12cm high, making it spacious enough for newborns while still compact and lightweight enough to move easily around the home. It’s designed to provide a cosy, secure fit during the newborn stage without taking up excessive space.